Refund Policy

FinanceBoostVN is committed to ensuring that our customers understand our refund policy regarding trading fees, subscription services, and other charges related to our cryptocurrency trading platform. This Refund Policy outlines the circumstances under which refunds may be issued and the applicable procedures.

1. Trading Fees

1.1 Standard Trading Fees

Trading fees are charged at the time of execution of a trade on our platform. These fees are non-refundable as they are charged for services that have been rendered. Once a trade is executed, the trading fee cannot be refunded.

1.2 Fee Discrepancies

If you believe that you have been incorrectly charged a trading fee (e.g., higher than our published fee schedule), you may submit a request for review within 30 days of the transaction. If our investigation confirms an incorrect fee was charged, we will refund the difference to your account balance.

2. Subscription Services

2.1 Premium Membership Plans

If you have purchased a premium membership plan or subscription service from FinanceBoostVN:

• You may request a full refund within 14 days of purchase if you have not used any premium features or benefits associated with the subscription.
• If you have used any premium features or benefits, refunds will be prorated based on the unused portion of your subscription period, less an administrative fee of 5% of the subscription price.
• Subscriptions active for more than 14 days are generally non-refundable unless required by applicable law.

2.2 Automatic Renewals

For subscription services with automatic renewal, you may cancel the renewal at any time through your account settings. Cancellation will take effect at the end of the current billing period. We do not provide refunds for the remaining portion of a current subscription period after cancellation.

3. Deposit and Withdrawal Fees

3.1 Deposit Fees

Any fees charged for depositing funds into your FinanceBoostVN account are non-refundable, as these typically represent third-party processing fees or network transaction fees that we have incurred.

3.2 Withdrawal Fees

Withdrawal fees are charged to cover the cost of processing withdrawals and network transaction fees. These fees are non-refundable once a withdrawal request has been submitted and processed.

3.3 Failed Transactions

If a deposit or withdrawal transaction fails due to technical issues on our end, any fees charged by FinanceBoostVN will be refunded to your account. However, we cannot refund third-party fees or blockchain network fees for failed transactions.

4. Erroneous Transfers

4.1 Incorrect Deposit Addresses

FinanceBoostVN is not responsible for funds sent to incorrect deposit addresses. Always carefully verify the deposit address before sending any funds. Recovery of funds sent to an incorrect address may not be possible.

4.2 Recovery Assistance

In certain limited circumstances, we may attempt to assist in recovering funds sent to incorrect addresses, subject to the following conditions:

• The recovery process will incur a service fee of 10% of the recovered amount, with a minimum fee of 50 USD.
• Recovery is not guaranteed and depends on various factors, including the cryptocurrency involved and the recipient address.
• The recovery process may take up to 60 business days or longer.

5. Special Circumstances

5.1 Platform Technical Issues

If you incur losses due to a verifiable technical issue or malfunction on our platform, we will review your case and may provide compensation at our discretion. Such compensation may be in the form of fee credits, account balance adjustments, or other remedies as determined appropriate.

5.2 Unauthorized Transactions

If you believe your account has been compromised and unauthorized transactions have occurred, contact our support team immediately. We will investigate all claims of unauthorized access according to our security protocols. Refunds for unauthorized transactions will be evaluated on a case-by-case basis and depend on various factors, including your compliance with our security recommendations.

6. Refund Process

6.1 Refund Requests

To request a refund, please contact our support team through one of the following methods:

• Email: contact@financeboostvn.com
• Support ticket: Submit a ticket through the "Support" section of your account
• Phone: +21614043871

6.2 Required Information

When requesting a refund, please provide the following information:

• Your full name and account email
• Transaction ID or reference number
• Date and time of the transaction
• Amount involved
• Reason for the refund request
• Any supporting documentation or evidence

6.3 Review Process

All refund requests will be reviewed within 5-7 business days. We may request additional information during our review process. Once a decision is made, we will notify you via email.

6.4 Refund Methods

If a refund is approved, it will be processed as follows:

• Refunds will typically be issued using the same payment method used for the original transaction.
• If the original payment method is unavailable, we may issue the refund to your FinanceBoostVN account balance or through an alternative payment method as agreed upon.
• Cryptocurrency refunds will be calculated based on the cryptocurrency's value at the time of the refund, not at the time of the original transaction.

6.5 Processing Time

Approved refunds will be processed within 10 business days. However, it may take additional time for the funds to appear in your account, depending on your payment provider or banking institution.

7. Policy Modifications

FinanceBoostVN reserves the right to modify this Refund Policy at any time. Changes to the policy will be effective upon posting the revised policy on our website. We encourage users to review this policy periodically for any changes.

8. Contact Us